Short answer: the guarantee is counted from your purchase date, not delivery, and the seller asks for at least 30 days of use before a refund request — so the practical claim window is narrower than "60 days" alone suggests.
Working out the real timeline
- Day 0 — purchase date, when the 60-day clock starts
- Days 1-5ish — typical shipping transit, which eats into your window before you've even opened the bottle
- Day 30 — earliest point the seller will accept a refund request
- Day 60 — the guarantee window closes, counted from purchase
A practical tip that matters
Open the bottle the day it arrives and start the same morning — every day you delay after purchase is a day of guarantee window lost to shipping transit, not usage.
💡 The honest standard: a 60-day guarantee with a 30-day minimum-use condition effectively gives you about a 30-day practical window to decide and request a refund — factor that into your planning, not just the headline number.
What else to confirm
Whether return shipping is your responsibility, whether empty bottles need to be returned, and the exact process for requesting a refund — details typically found in the refund policy, worth reading before you need it.
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60 days from purchase, 30-day minimum use.
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